Help with subscriptions - FAQ
What is Tinypass and why do I need to create an account there to get a subscription?
Tinypass is National Observer’s paywall software provider. Tinypass handles user accounts and payment information for National Observer subscribers.
I bought a subscription, but I keep hitting the paywall (the site asks you to subscribe). Why?
One of two things are happening:
You are using a different device or browser than the one you used to purchase your subscription
You cleared your browser’s cookies
To fix this problem, click 'Sign in' on the paywall.
Write to firstname.lastname@example.org if you still need help.
I thought National Observer was free. Why is there now a paywall?
We moved to a digital subscription system out of necessity. It’s just the only way to remain independent and still bring in the revenue to support some of Canada’s most talented and experienced writers and reporters.
Subscriptions enable National Observer to grow at a time when old media companies are collapsing and online news is under pressure as Facebook and Google devour digital advertising dollars.
We made this decision with confidence in the uniqueness and value of the publication.
We’ve priced subscriptions at a rate where the site can remain accessible to as many people as possible while covering monthly operational costs.
Journalism like ours is expensive to produce. But we are committed to ensure that the most urgent issues of our time get covered.
I’ve been a National Observer donor in the past. Why can’t I access the content?
If you’ve donated through Kickstarter or directly to the site, you should already have received an email offering you a period of free access.
If you haven’t, please write email@example.com and we’ll get you sorted.
I’m a newsletter subscriber. Why can’t I access the content?
Subscribing to our newsletters is free. In order to have unlimited access to National Observer’s reporting, readers must buy subscriptions. We offer 3 free articles monthly and these Special Reports remain free:
Oilsands Reporting Project
Race Against Climate Change
Great Bear Rainforest
How is my National Observer subscription connected to my Tinypass account?
When you purchase a subscription to the National Observer, you also create a consumer account with Tinypass. Your subscription to National Observer is automatically added to your personal Tinypass account, so you can have automatic and unlimited access to our reporting.
I received a free subscription. How do I claim it?
You’ll receive an email from Tinypass with instructions and your temporary password.
Don’t see an email? Check your junk mail.
Still can't find the email? Write to firstname.lastname@example.org and we'll sort it out for you.
I can’t afford to pay for a subscription. But I love reading National Observer. What can I do?
If you value the stories we produce, we don’t want to shut you out. So we’re offering reduced access to students, seniors, and others who write and tell us they want to keep reading but they can’t afford to pay the full price of a subscription. Contact email@example.com if this applies to you.
I purchased a subscription but I’m willing to donate more to help fund National Observer’s reporting. How do I do that?
Donate here. We use every dollar you donate to fund journalism that aims at urgent social and environmental issues, to hold government and corporations to account. Your donations fund investigations like these:
Canadian mining giant Barrick Gold fired whistleblower. Then it spilled cyanide into five rivers
Behind Bars: Canada’s fur-farmed mink and fox
Pipeline watchdog hid evidence of Enbridge reports
Did this company engineer the largest tax dodge in Canadian history?
If you think stories like this are worth your support, please subscribe and if you can, please donate as well.
If you're not ready to commit to a subscription, we'd be grateful for your one-time donation.