On May 12, Prime Minister Justin Trudeau took another hard pass on solving the sorry state of long-term care facilities across the country, continuing to call the matter a provincial affair. Meanwhile, the premiers of Ontario and Quebec — where most of the grievous long-term care COVID deaths and neglect have occurred — have simply not done enough to avert these tragedies.

Their public promises translate into uneven action on the ground. The fact remains, over 80 per cent of COVID-19 deaths in this country have been linked to long-term care facilities (LTCs) and seniors’ homes, the highest documented rate of its kind in the world.

We are four citizens with loved ones living in long-term-care in different parts of the country, and we share a painful awareness of the vulnerability of Canada’s LTC population due to chronic underfunding, poor infrastructure, understaffing and deregulation. In early April, we came together, extremely worried for the lives of our loved ones, other residents and the workers in these facilities. Within days, we launched a nationwide, citizen-led petition proposing to protect people in LTCs with concrete measures to help avoid the disaster unfolding before our eyes.

Our urgent appeal has resonated right across the country and has now garnered 57,000-plus signatures from every province and territory. Many signatories have included testimonials of how this system has failed them and their loved ones.

Prominent Canadians have signed and shared the petition, including Mary Walsh, Naomi Klein, Francine Pelletier, Sarah Polley, Eleanor Wachtel, Jesse Wente, André Bélisle and Margie Gillis. Our petition calls for emergency funds and a national co-ordinated strategy to address the tragedies continuing to unfold in LTCs and centres d’hébergement et de soins de longue durées (CHLSDs) across Canada.

Tolstoy lamented that every family is unhappy in its own way. So, too, in Canada, where long-term care facilities are each dysfunctional in their own unique way, cast adrift in jurisdictional limboland. Each province and territory has their own “way of doing things” for historically legitimate reasons.

But the current free-for-all, as we are learning, has also been designed for the convenience of the profiteers who, for decades, have benefited from government subsidies and made billions on the backs of paying residents and underpaid workers. For example, Revera, one of the larger corporations involved in seniors’ care, is 100 per cent owned by a federal Crown corporation. Two former Ontario premiers Mike Harris and Bill Davis, have personally profited from their roles on the boards of private companies in this sector.

Further, each region has its own public health approach. Some better than others, especially in times of infection control. Finally, each building has its own ownership and management structure: some are for-profit, some non-profit, many mixed private-public and some are municipally owned.

A mess. Why such disparity? At whose advantage?

"There has been one common feature at many of these long-term care facilities, and that’s gross negligence. Residents and staff have been denied basic consideration, dignity and protection." 

There has been one common feature at many of these facilities, and that’s gross negligence. Residents and staff have been denied basic consideration, dignity and protection.

As the nation prepared for the oncoming onslaught, our country’s resources went to protect hospitals, while long-term care facilities were excluded from critical planning. LTCs are not, by current definition, considered hospitals. They are “in-community,” according to policy in Ontario. So since the beginning of this pandemic, if a resident became infected with COVID-19, they were to just “stay at home” and self-isolate.

Except an LTC resident couldn’t self-isolate with hundreds of other vulnerable co-residents alongside staff in often outdated, open wards plagued with decades of underfunding, understaffing, and regulatory neglect. As universities cleared out their student residences en masse to avoid super spreads of the virus, LTCs were shut down, locked in and left to their own devices. Gear, training, and protection were often categorically denied to dwindling LTC staff across the country. Inside, $5 masks, gloves, and basic gear were rationed as if they were $300,000 ventilators.

And shockingly, at all costs, COVID-19 patients were not to be transferred out of LTCs to hospital. The firewall was up.

What happened next was a tragedy that was not inevitable. Yet over 4,000 people have now died in LTCs. A number have died abandoned and alone in utterly abject and horrifying circumstances. COVID-19 has ravaged through these “forgotten densities,” aptly named by Jay Pitter, a leading urbanist.

Meanwhile, families with loved ones in LTC were deemed vectors of transmissions and denied access. The only advice we were given by some of our nation’s top geriatricians was to take family members out of long-term care if we could. That was bad advice, because most of us realistically couldn’t do that. The complex care involved in keeping our families and friends safe was the reason we had chosen long-term care, and now taking them home was too much, especially during a pandemic.

Betwixt and between, residents and workers struggled to manage. As COVID-19 came in, some of these places went into complete system collapse: residents and staff got sick, management and staff stopped showing up. People wasted away in their beds, calling for help for days before dying. Workers, often low-income and immigrant, took the virus back to their families and their communities.

In some places, paramedics, and coroners went in to clean up, and even the military was called in — which, in normal times, would be considered an unacceptable jurisdictional creep.

Meanwhile, British Columbia has taken rapid, strong measures in long-term care, and have had very few deaths in the province as a result. In Kingston, Ont., early regional public health intervention also kept the city’s LTCs safe. In Windsor, the regional hospital is supporting LTCs through a field hospital for COVID-19 patients and protects the LTC buildings from further spread.

There is precedent to protect LTCs. Why don’t we make it nationwide? Why hasn’t the federal government acted? It hasn't hit yet in the other provinces and territories, but If they are not allowed to prepare, the same thing can happen. There is no excuse for knowing what we know now. The federal government has crossed every jurisdictional boundary to solve crises in almost every other sector. Why not LTCs?

Canada desperately needs a coherent strategy and emergency funds to address this national tragedy. We need long-term national solutions to long-term care, bringing these liminal, forgotten densities back into the fold of the basic laws of our country, including the Canada Health Act.

Residents and workers in LTC deserve basic human rights protection, basic medical access, and connection to family and loved ones. This neglect holds a mirror to our collective consciousness in how our country treats our old and vulnerable, not to mention the people who care for them. It’s time for us as a country to step up. Whose interests are the premiers and prime minister truly protecting? It’s certainly not the residents’ and workers’ in long-term care.

Families with loved ones in long term care call for long term national solutions to our system for residents in facilities plagued by lack of funding and services. Photo courtesy of Kit Cizek.

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Greater Montreal has been Canada’s Covid-19 epicentre with Quebec representing 55% and 60% of Canadian cases and deaths respectively, primarily in Greater Montreal. The National Observer Covid-19 series failed miserably to cover this.

Eighty percent of the deaths in Quebec were primarily associated with CHSLDs in Greater Montreal.

Healthcare is a provincial responsibility and CHSLDs have been the poor members of provincial healthcare expenditures in Quebec.

At the peak of the Covid-19 outbreak in the first half of May, around 11, 600 healthcare staff were absent from work in Quebec, primarily in CHSLDs, on sick leave, in quarantine, overworked, stressed-out and underpaid. During that peak, residents missing meals, wearing soiled diapers, and suffering from dehydration, were common. Some died of dehydration.

During the peak, underpaid orderlies moved from one CHSLD to another, often carrying the virus from one CHSLD to another. Residents from “hot” zones were transferred to “cold” zones due to inadequate space. Medical staff roamed from “hot” to “cold” zones and vice versa.

Quebec has taken action to increase the wages of healthcare workers and address the matter that 50% of healthcare staff occupied part-time positions.

But in the post-mortem to all this, the Trudeau and Harper administrations share the blame. This is because the federal government formerly covered around half of provincial health services expenditures and under the watch of Harper and Trudeau, it is 24%.

It all comes down to money and priorities.

I am experiencing the cruelty to which my 84 yr old Dad is now subjected to. He went into the hospital on Jan.3rd after falling down one too many times in the last 2 years after his brain stroke. Of course that (brain stroke) came with dementia. Around March 14th we were told we could not visit him anymore, & there was NO WINDOW ! Since then, he's been transferred to different floors in the hospital, to different hospitals, & everytime has to go in ISOLATION ! (STILL NO WINDOW! ) ...Eventually, finally he was transferred into a Seniors Home, but not the one we really wanted, but of course back into ISOLATION (luckily this time with a window where I could go to see him). He has seriously degraded. He is out of isolation now this week & there is a window /door where they can bring him so I can see him at a certain time of day.
Why can't we see our loved ones BEFORE the rest of everything is opened up ? !

If anything in Canada's recent health care history requires a Royal Commission, - surely the wholly preventable and tragic mortality in the Long Term Care facilities of Quebec and Ontario tops the list.

The inadequacies of the mixed bag of for-profit and not-for-profit institutions in Ontario at least (I've no personal experience of the situation in Quebec) were first addressed under the Premiership of Bob Rae. Sadly he was voted out of office before his government could begin to implement reforms. Mike Harris "solved the problem" by throwing the market open to "competiton" the good old conservative answer to everything. The taxpayers were initially spared the expense of building/staffing the sorely needed additional facilities as the predatory private sector corporations secured contracts to build and operate multiple LTC facilities in the province. Initial enthusiasm for these shiny new establishments faded quickly as cost cutting took over and conditions deteriorated. Provincial inspectors operating within very inadequate "minimum" standards were charged with the task of keeping things up to snuff. Insitutions were notified in advance of inspections so that by the time inspectors arrived things were swept under the carpet, records doctored and fresh flowers decorated every desk.

I served on the board of a Not-for-profit LTC initiated by our local hospital and affilliated to it. We met with the director and occasionally senior staff. We could see that it was clean, it didn't smell, the residents were provided with modest amounts of stimulation. Over my tenure on the Board - the composition of the residents altered. They arrived, sicker, frailer, and greater percentages of them were cognitively impaired.

Staff concerns about underfunding, under estimation by the Ministry of the care required for the frailer and more impaired residents increased. There were three directors in less than 10 years. The majority of the staff were part-time and worked in more than one facility. This all happenned before 2003 when I retired and resigned from the Board. I moved from that community so cannot speak for what conditions are like now. Our facility was relatively small and less than half of its rooms had multiple inhabitants. It was manageable, just. But the seeds of potential problems were there for anyone to see. I do not know how it has weathered covid-19 - but I suspect its proximity to the hospital required far more stringent adherence to contagion protocals than might have been common elsewhere. I hope so.

The concerns of the families of the LTC victims must be addressed. The concerns of the communities expecting these facilities to take care of aging relatives must be respected. The residents may no longer be voters - but their families are and the politicians and bureaucrats that have allowed this great annhilation to happen must be held accountable.